Between the Company 2Se 20 avenue des Cathares 11700 Azille Tel: 09 72 17 05 22 with a share capital of €25,000, registered in the Trade and Companies Register of Carcassonne, under the number SIRET -453 201 477 00024, represented by Mr. Stéphane Bourdon as manager, duly authorized for the purposes hereof.
The company can be reached by email by clicking on the contact form accessible by a link at the top of each page of the site.
Hereinafter the “Seller” or the “Company”. On the one hand,
And the natural or legal person purchasing products or services from the company, Hereinafter, "the Buyer", or "the Customer" On the other hand,
It has been stated and agreed as follows:
PREAMBLE
The Seller is a publisher of Products and Services for consumers, marketed through its websites (https://hydromel-et-hypocras.com/). The list and description of the goods and services offered by the Company can be consulted on the aforementioned site.
Item 1
Purpose These General Conditions of Sale determine the rights and obligations of the parties in connection with the online sale of Products or Services offered by the Seller.
Item 2
General provisions
These General Terms and Conditions of Sale (GTC) govern the sale of Products or Services, made through the Company's websites, and are an integral part of the Contract between the Buyer and the Seller. They are fully opposable to the Buyer who accepted them before placing an order. The Seller reserves the right to modify these at any time by publishing a new version on its website.
The applicable T&Cs are those in force on the date of payment (or the first payment in the event of multiple payments) of the order. The Company also ensures that their acceptance is clear and unreserved by setting up a checkbox and a validation click.
The Customer declares to have read all of these General Terms and Conditions of Sale, and, where applicable, the Special Terms and Conditions of Sale related to a product or service, and to accept them without restriction or reservation. The Customer acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs. The Customer declares to be able to legally contract under French law or validly represent the natural or legal person for whom he is committing. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
Item 3
Prices The prices of the products sold through the Internet sites are indicated in Euros excluding taxes and precisely determined on the Product description pages. They are also indicated in euros, all taxes included (VAT + any other taxes) on the product order page, and excluding specific shipping costs.
For all products shipped outside the European Union and/or DOM-TOM, the price is calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These rights and sums are not the responsibility of the Seller. They will be the responsibility of the buyer and are his responsibility (declarations, payment to the competent authorities, etc.). The Seller therefore invites the buyer to inquire about these aspects with the corresponding local authorities.
The Company reserves the right to modify its prices at any time for the future. The telecommunications costs necessary to access the Company's websites are the responsibility of the Customer. Where applicable also the delivery costs.
Section 4
Conclusion of the contract online In accordance with the provisions of article 1127-1 of the Civil Code, the Customer must follow a series of steps to conclude the contract electronically in order to be able to place his order:
- Information on the essential characteristics of the Product Choice of the Product, if applicable, of its options
- Indication of the Customer's essential contact details (identification, email, address, etc.)
- Acceptance of these General Conditions of Sale
- Verification of the elements of the order (double-click formality) and, if necessary, correction of errors.
- Before proceeding with his confirmation, the Buyer has the possibility of checking the details of his order, its price, and of correcting any errors, or canceling his order.
The confirmation of the order will constitute the formation of this contract.
Then follow the instructions for payment, payment of the products, then delivery of the order.
The Customer will receive confirmation by e-mail of payment for the order, as well as an acknowledgment of receipt of the order confirming it. He will receive a .pdf copy of these general conditions of sale.
The customer will have during his ordering process the possibility of identifying any errors made in the entry of data and correcting them. The language proposed for the conclusion of the contract is the French language.
The terms of the offer and the general conditions of sale are sent by email to the buyer when ordering and archived on the Seller's website.
The archiving of communications, of the order, of the details of the order, as well as of the invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with the provisions of article 1360 of the civil code . This information can be produced as proof of the contract. For delivered products, delivery will be made to the address indicated by the Customer. For the purposes of proper execution of the order, the Customer undertakes to provide his true identification elements
The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.
Item 5
Products and services The essential characteristics of the goods, services and their respective prices are made available to the buyer on the company's websites, as well as, where applicable, the method of use of the product. In accordance with article L112-1 of the Consumer Code, the consumer is informed, by means of marking, labeling, display or by any other appropriate process, of the prices and special conditions of sale and execution of the services before any conclusion of the sales contract. In any case, the total amount owed by the Buyer is indicated on the order confirmation page.
The selling price of the product is that in force indicated on the day of the order, this one not including the shipping costs invoiced in addition. These possible costs are indicated to the Buyer during the sales process, and in any case at the time of confirmation of the order. The Seller reserves the right to modify its prices at any time, while guaranteeing the application of the price indicated at the time of the order.
When the products or services are not executed immediately, clear information is given on the product presentation page as to the delivery dates of the products or services. The customer certifies having received a detail of the delivery costs as well as the methods of payment, delivery and execution of the contract, as well as detailed information relating to the identity of the seller, his postal, telephone and electronic contact details, and to its activities in the context of this sale.
The Seller undertakes to honor the Customer's order within the limits of the stocks of Products available only. default, the Seller informs the Customer; if the order has been placed, and failing agreement with the Customer on a new delivery date, the Seller reimburses the Customer.
The contractual information is presented in detail and in French. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The period of validity of the offer of the Products as well as their prices is specified on the Company's websites, as well as the minimum duration of the contracts offered when these relate to a continuous or periodic supply of products or services. Unless otherwise specified, the rights granted hereunder are granted only to the natural person signing the order (or the person holding the email address provided).
Section 6
Compliance In accordance with article L.411-1 of the Consumer Code, the products and services offered for sale through these GCS meet the requirements in force relating to the safety and health of persons, fair commercial transactions and consumer protection. Regardless of any commercial warranty, the Seller remains liable for defects of conformity and hidden defects of the product.
In accordance with article L.217-4, the seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility. In accordance with the legal provisions in terms of conformity and hidden defects (art. 1641 c. civ.), the Seller refunds or exchanges defective products or products that do not correspond to the order. The rreimbursement can be requested as follows: contact us using the contact form. NB: alcohol, subject to duty, is not refundable.
Section 7
Retention of title clause The products remain the property of the Company until full payment of the price.
Section 8
Delivery methods The products are delivered to the delivery address that was indicated when ordering and within the time indicated. These deadlines do not take into account the time taken to prepare the order. When the delivery requires an appointment to be made with the Customer (which may be the case with Colissimo or Chronopost) it is the customer's responsibility to approach the carrier and see with the latter.
In case of delay in shipment or problems during transport, the customer can contact the company via the contact form or by telephone, the toll-free contact number is at the top of each page. In the event of late delivery, the Customer has the possibility of terminating the contract under the terms and conditions defined in Article L 138-2 of the Consumer Code. The Seller then reimburses the product and the “one-way” costs under the conditions of Article L 138-3 of the Consumer Code.
The Seller provides a telephone contact point (cost of a local call from a landline) indicated in the order confirmation email in order to follow up on the order.
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The Seller reminds that when the Customer takes physical possession of the products, the risk of loss or damage to the products is transferred to him. It is the Customer's responsibility to notify the carrier of any reservations about the delivered product.
Section 9
In the case of a deposit in parcel relay, post office or in the absence of the recipient, the package is made available to the recipient according to the terms specific to each carrier. It is the recipient's responsibility to collect the package before the retention period expires. In case he does not collect his package, it will be returned to us. The recipient then has the choice: to be reimbursed for his order minus the actual shipping and packaging costs (and not the flat rate invoiced) or to request a new shipment of his order subject to payment of the actual shipping and packaging costs. packaging.
Section 10
Availability and presentation In the event of unavailability of an article for a period of more than 7 working days, you will be immediately notified of the foreseeable delivery times and the order for this article may be canceled on simple request.
The Customer may then request a credit note for the amount of the item or its full refund and cancellation of the order.
Section 11
Payment Payment is due immediately upon order, including for pre-order products. The Customer can make payment by credit card, bank transfer, Paypal account or bank check. Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa).
Secure online payment by credit card is made by our payment provider. The information transmitted is encrypted according to the rules of the art and cannot be read during transport on the network (SSL encryption).
Once the payment has been initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By communicating his banking information during the sale, the Customer authorizes the Seller to debit his card for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or the impossibility of debiting the card, the Sale is immediately resolved as of right and the order cancelled
Section 12
Withdrawal period In accordance with the provisions of Article L 221-5 of the Consumer Code, the Buyer has the right to withdraw without giving any reason, within a period of fourteen (14) days from the date of receipt of his order. The right of withdrawal can be exercised by contacting the Company as follows: via our contact form.
We inform Customers that in accordance with the provisions of Articles L. 221-18 to L. 221-28 of the Consumer Code, this right of withdrawal cannot be exercised for wines and alcohol subject to state tax. In the event of exercise of the right of withdrawal within the aforementioned period, the price of the product(s) purchased and the shipping costs will be refunded, the return costs remaining the responsibility of the Customer. Returns of products must be made in their original condition and complete (packaging,accessories, instructions), they must if possible be accompanied by a copy of the proof of purchase.
In accordance with the legal provisions, you will find below the standard withdrawal form to be sent to the following address: 2Se 20 avenue des Cathares 11700 Azille Reimbursement procedure: contact us via our contact form or our toll-free number
Rule 13
Guarantees In accordance with the law, the Seller assumes the following guarantees: of conformity and relating to hidden defects of the products. The Seller reimburses the buyer or exchanges the products which are apparently defective or which do not correspond to the order placed. The refund request must be made as follows: contact us via our contact form or our toll-free number.
The Seller reminds that the consumer: has a period of 2 years from the delivery of the goods to act with the Seller that he can choose between the replacement and the repair of the goods subject to the conditions provided for by the above-mentioned provisions that it is exempted from providing proof of the existence of the lack of conformity of the goods during the six months following the delivery of the goods. that, except second-hand goods, this period will be extended to 24 months from March 18, 2016 that the consumer can also assert the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code and, in this case, he can choose between the resolution of the sale or a reduction of the sale price (provisions of articles 1644 of the Civil Code).
Rule 14
Complaints and mediation If necessary, the Buyer may submit any complaint by contacting the company using the following contact details 2Se, 20 avenue des Cathares, 11700 Azille or via our contact form, In accordance with the provisions of art. L. 611-1 to L. 616-3 of the Consumer Code, the consumer is informed that he may have recourse to a consumer mediator under the conditions provided for in Title I of Book VI of the Consumer Code.< /p>
In the event of failure of the complaint request to the Seller's customer service, or in the absence of a response within two months, the consumer may submit the dispute to a mediator who will attempt, in complete independence, to reconcile the parties with a view to obtaining an amicable solution.
Rule 15
cancellation of the contract The order can be canceled by the buyer by registered letter with acknowledgment of receipt in the following cases: delivery of a product that does not comply with the characteristics of the order delivery exceeding the deadline set when the order or, in the absence of a date, within thirty days of payment of an unjustified price increase or modification of the product. In these cases, the buyer may demand reimbursement of the deposit paid plus interest calculated at the legal rate from the date of receipt of the deposit.
Rule 16
Intellectual property rights Trademarks, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No assignment of intellectual property rights is made through these T&Cs. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.
Rule 17
Force majeure The execution of the seller's obligations hereunder is suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent its execution. The seller will notify the customer of the occurrence of such an event as soon as possible.
Rule 18
Nullity and modification of the contract If one of the stipulations of this contract were cancelled, this nullity would not entail the nullity of the other stipulations which will remain in force between the parties. Any contractual modification is only valid after a written and signed agreement of the parties. Article 18: Protection of personal data In accordance with Regulation 2016/679 of April 27, 2016 relating to the protection of individuals with regard to the processing of personal data and the free movement of such data, the Seller sets up a processing of personal data for the purpose of selling and delivering the products and services defined in this contract.
The Buyer is informed of the following:
the identity and contact details of the data controller and, where applicable, of the data controller's representative: the Seller, as indicated at the top of these GCS
- contact details of the Data Protection Officer: 2se
- the legal basis of the processing: the contractual performance the recipients or the categories ofrecipients of personal data, if any
- the data controller, its departments in charge of marketing, the departments in charge of IT security, the department in charge of sales, delivery and ordering, subcontractors involved in delivery operations and sale as well as any authority legally authorized to access the personal data in question
- no transfers outside the EU are planned
- the duration of data retention: the time of the commercial prescription
- the data subject has the right to request from the controller access to personal data, rectification or erasure thereof, or restriction of processing relating to the data subject, or the right to object to processing and the right to data portability
- The person concerned has the right to lodge a complaint with a supervisory authority - the information requested when ordering is necessary for the establishment of the invoice (legal obligation) and the delivery of the goods ordered, without the order cannot be placed. No automated decision making or profiling is implemented through the ordering process.
Rule 19
Applicable law and clauses All the clauses appearing in these general conditions of sale, as well as all the purchase and sale operations referred to therein, will be subject to French law. The nullity of a contractual clause does not entail the nullity of these general conditions of sale.
Section 20
Consumer information For consumer information purposes, the provisions of the Civil Code and the Consumer Code are reproduced below:
Article 1641 of the Civil Code: The seller is bound by the guarantee on account of hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer does not use it. would not have acquired, or would have paid less, if he had known them.
Article 1648 of the Civil Code: The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. </ p>
Article L. 217-4 of the Consumer Code: The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility.
Article L. 217-5 of the Consumer Code: The goods comply with the contract:
1° If it is specific to the use usually expected of a similar good and, where applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted.
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Article L. 217-12 of the Consumer Code: The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
Article L. 217-16 of the Consumer Code: When the buyer asks the seller, during the course of the commercial guarantee granted to him during the acquisition or repair of movable property, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run.
This period runs from the request for intervention by the buyer or the provision for repair of the good in question, if this provision is subsequent to the request for intervention.
Our general conditions of sale have been drawn up from a free and free model which can be downloaded from the site - https://www.donneespersonnelles.fr/